Contact Support

Get help when you need it with our comprehensive support options. Whether you need quick answers, technical assistance, or strategic guidance, we’re here to help you succeed with Vinci Tools Video Carousel .

Support Channels

​Email Support

[e-mail]

Best for: Detailed technical issues, account problems, feature requests
Response Time: Within 24 hours (usually much faster)
Available: 24/7 - send anytime.

What to Include:

• Your store URL (yourstore.myshopify.com)
• Detailed description of the issue
• Screenshots or screen recordings
• Steps you’ve already tried
• Browser and device information

Phone & Video Support

Scheduled Support Calls

Best for: Complex setup, strategy sessions, training, screen sharing
Duration: 30-60 minutes depending on needs
Scheduling: 2-3 business days advance notice.

• What We Cover:
  • Personalized onboarding walkthrough
  • Custom widget configuration
  • Content strategy consultation
  • Technical troubleshooting with screen share
  • Best practices for your industry

Need Help?

Our support team is here to help you succeed:

Schedule a Call

Book a call to get personalized onboarding and setup assistance.

Contact Support

Email your questions to our support email at [e-mail].

Ready to get started?

Install the Shopify app and start upgrading your website today!