> ## Documentation Index
> Fetch the complete documentation index at: https://vincitools.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help when you need it with our comprehensive support options. Whether you need quick answers, technical assistance, or strategic guidance, we’re here to help you succeed with Vinci Tools Video Carousel .

## **Support Channels**

### [**​**](https://docs.reelioapp.com/support/contact-support#email-support)**Email Support**

## [**support@vincitools.io**](mailto:support@reelio.com)

**Best for**: Detailed technical issues, account problems, feature requests \
**Response Time**: Within 24 hours (usually much faster) \
**Available**: 24/7 - send anytime.

**What to Include**:

* Your store URL ([yourstore.myshopify.com](http://yourstore.myshopify.com))
* Detailed description of the issue
* Screenshots or screen recordings
* Steps you’ve already tried
* Browser and device information

### **Phone & Video Support**

## **Scheduled Support Calls**

**Best for**: Complex setup, strategy sessions, training, screen sharing \
**Duration**: 30-60 minutes depending on needs \
**Scheduling**: 2-3 business days advance notice.

* **What We Cover**:
  * Personalized onboarding walkthrough
  * Custom widget configuration
  * Content strategy consultation
  * Technical troubleshooting with screen share
  * Best practices for your industry

## Need Help?

Our support team is here to help you succeed:

<Columns cols={2}>
  <Card title="Schedule a Call" icon="pen-fancy" href="https://calendly.com/contact-vincitools/30min">
    Book a call to get personalized onboarding and setup assistance.
  </Card>

  <Card title="Contact Support" icon="code">
    Email your questions to our support email at [support@vincitools.io](mailto:support@vincitools.io).
  </Card>
</Columns>

<Card title="Ready to get started?" icon="stars">
  Install the Shopify app and start upgrading your website today!
</Card>